Prompt Delivery Rules Under The Mail Or Telephone Order Merchandise RuleIf you sell goods or services online in America there are prompt delivery rules you must follow. The U.S. Federal Trade Commission (FTC) has adopted the Mail or Telephone Order Merchandise Rule to apply to online goods. This summary will explain the rule and its requirements.
The following questions have been addressed in this article:WHAT HAPPENS IF SOMETHING HAPPENS AND YOU CANNOT DELIVER BY THE PROPER DATE?
HOW CAN YOU NOTIFY THE CUSTOMER OF THE DELAY?
WHAT IF THE CUSTOMER DOES NOT RESPOND TO YOUR NOTICE OF DELAY?
ARE YOU ALLOWED TO CHANGE THE SHIPPING DATE BEFORE THE CONSUMER ORDERS YOUR PRODUCT?