The International Chamber of Commerce (ICC) and Online Alternate Dispute Resolution (ADR) ServicesThe International Chamber of Commerce (ICC) has taken a leading role in developing dispute resolution for both business-to-consumer (B2C) and business-to-business (B2B) e-commerce. The ICC conducted a survey of Alternate Dispute Resolution (ADR) service providers to find out how many of them are providing online ADR services, and subsequently posted on its website a worldwide inventory of online ADR services to assist consumers making purchases over the Internet.
The following questions have been addressed in this article:Which types of dispute resolution services are offered online?
What are the most common types of disputes handled by these service providers?
Do the service providers specify any requirements for the mediators or arbitrators?
Is the outcome of the decisions binding on the parties?
What is the status of online ADR services today?