Consumer Protection Law In Brazil

E-commerce transactions, as any other commercial transaction, entail recognition of consumer rights. The Organization of Economic Cooperation and Development (OECD) and other international organizations have enacted consumer protection guidelines for e-commerce transactions. The majority of Latin American countries, except Mexico, are still in the process of adapting their domestic consumer laws to the e-commerce environment. Mexico as member of the OECD has already included the OECD guidelines in its domestic legislation. Following there is a brief on Brazilian consumer protection law as informative issue vital for any e-commerce business located in Brazil or dealing with Brazilian costumers.

The following questions have been addressed in this article:

Is a supplier liable under Brazilian law for the supply of defective products or services?
What are the consumer remedies for defective products under the Brazilian CPC?
What products are considered improper for use and consumption under the Brazilian CPC?
What is the timeframe a consumer has to complain for defective products?
What are the Brazilian Consumer Laws regarding Advertisement?


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