Indonesia Consumer Protection Law

Consumer protection in Indonesia is regulated under the Law on Consumer Protection n.8 of 1999, which was enacted on April 20, 1999 (the “LCP”). The LCP provides a general framework for consumer protection, and also provides for the establishment of the National Consumer Protection Board and the Consumer Dispute Settlement Board.

The following questions have been addressed in this article:

What rights do consumers have under the LCP?
What main actions are prohibited under the LCP?
What are the roles of the National Consumer Protection Board and Consumer Dispute Settlement Board?
What is the role of Consumer Protection Agencies?
What sanctions are applicable when the LCP is violated?

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