Korea Consumer Protection Act

Consumer protection in South Korea is regulated under the Consumer Protection Act of 1980, as amended in 1995, 1997 and 1999 (the “CPA”). The CPA was enacted in order to (i) provide obligations of the State, local Governments and businesses and the role of consumer organization in order to protect the fundamental rights and interests of consumers; (ii) stipulate the establishment and function of the Korea Consumer Protection Board (“KCPB”); and (iii) make the general provisions of planning and implementation of the policies for consumer protection.

The following questions have been addressed in this article:

What are the main rights of consumers under the CPA?
What is the role of the KCPB?
How are consumers’ complaints handled?

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